AquaElectronHow to reach us
AquaElectron is operated by LeptonO Inc. Every enquiry — support, billing, privacy or business — reaches a real person at the email below. We are a small team, so one inbox handles everything rather than a maze of departments.
- Company
- LeptonO Inc. (trading as AquaElectron)
- support@leptono.com
- Website
- leptono.com
- Location
- Ontario, Canada
- Response time
- Within 2 business days
What to contact us about
| Enquiry | Where it goes | What to include |
|---|---|---|
| App support & bug reports | support@leptono.com | Your device model, Android or iOS version, app version, and what you were doing when it went wrong. |
| Billing, refunds & subscriptions | Your app store first, then support@leptono.com | Premium is billed by Google Play (Android) or the Apple App Store (iOS), so refunds and cancellations are handled in your Google Play account or your Apple ID subscription settings. If the store cannot resolve it, write to us with your order number and we will help. |
| Privacy & data requests | support@leptono.com | The email address on your account and what you want (access, correction, deletion). See our Privacy Policy. |
| Account deletion | In the app, or follow this guide | You can delete your account and all data yourself from Profile in the app. Email us only if you cannot sign in. |
| Press & business | support@leptono.com | Put “Press” or “Business” in the subject line so it gets routed quickly. |
A note on billing
We do not process payments ourselves and we never see or store your card details. Premium subscriptions are sold and billed by Google Play (Android) or the Apple App Store (iPhone and iPad) at the price shown at the point of purchase in the app and in the store; see our plan comparison for what Premium includes. A subscription applies to the platform it was bought on and can only be cancelled or refunded through that store.
- Android: open the Google Play app, go to Payments & subscriptions → Subscriptions, select AquaElectron and tap Cancel subscription. Refunds are handled under Google Play's refund policy.
- iPhone & iPad: open Settings, tap your name, then Subscriptions, select AquaElectron and tap Cancel Subscription (Apple's guide). Refunds are requested from Apple at reportaproblem.apple.com.
Elsewhere
You can also follow AquaElectron on Facebook. Social messages are read, but email is the fastest way to get a substantive answer.